TERMS AND CONDITIONS OF THE ONLINE STORE
LCC-PINOYPRODUCTS.PL

The Online Store LCC-PinoyProducts.pl cares about consumer rights. Provisions of these Terms and Conditions do not intend to exclude or limit any rights of consumers granted under mandatory provisions of law, including the Act of 30 May 2014 on Consumer Rights. In the event of any inconsistency, mandatory provisions of law prevail.

1. GENERAL PROVISIONS

The Online Store available at https://lcc-pinoyproducts.pl/ is operated by LCC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, registered office: Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430, entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 0001180249 (hereinafter: the “Seller” or the “Service Provider”). Contact: phone +48 531 918 125, e-mail contact@lcc-pinoyproducts.pl.
These Terms and Conditions are addressed to both consumers and entrepreneurs using the Online Store (except Section 9 which applies exclusively to entrepreneurs).
The controller of personal data processed in connection with the execution of these Terms and Conditions is the Service Provider. Personal data is processed as described in the Privacy Policy available on the Store’s website. Providing personal data is voluntary but necessary to use the Store’s functionalities. Data subjects have the right to access, rectify, and update their data.
Definitions:
1. BUSINESS DAY – a day from Monday to Friday excluding public holidays in Poland.
2. REGISTRATION FORM – a form available in the Online Store enabling creation of an Account.
3. ORDER FORM – an Electronic Service; an interactive form enabling placement of an Order, in particular by adding Products to the electronic cart and specifying terms of the Sale Agreement, including delivery and payment method.
4. CUSTOMER – (1) a natural person with full legal capacity (and in cases provided by law also a natural person with limited legal capacity); (2) a legal person; or (3) an organisational unit without legal personality, which is granted legal capacity by law – who has concluded or intends to conclude a Sale Agreement with the Seller.
5. CIVIL CODE – the Polish Civil Code of 23 April 1964.
6. ACCOUNT – an Electronic Service; a set of resources in the Service Provider’s IT system marked with an individual login and password, in which data provided by the Service User and information on Orders placed in the Online Store are stored.
7. NEWSLETTER – an Electronic Service; an e-mail distribution service enabling Service Users to receive cyclical information from the Service Provider, including about Products, news, and promotions.
8. PRODUCT – a movable item available in the Online Store which is the subject of a Sale Agreement between the Customer and the Seller.
9. TERMS AND CONDITIONS – this document.
10. ONLINE STORE – the Service Provider’s online store available at: lcc-pinoyproducts.pl.
11. SALE AGREEMENT – a product sale agreement concluded or to be concluded between the Customer and the Seller via the Online Store.
12. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service User via the Online Store.
13. SERVICE USER – a person using or intending to use an Electronic Service.
14. CONSUMER RIGHTS ACT – the Act of 30 May 2014 on Consumer Rights.
15. ORDER – the Customer’s declaration of intent submitted via the Order Form, aimed directly at concluding a Sale Agreement for the Product(s) with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

The following Electronic Services are available in the Online Store: Account, Order Form and purchases without registration, and (if enabled) Newsletter.
Account. Using the Account is possible after the Customer completes the Registration Form, clicks “Create account”, and confirms registration via the link sent to the provided e-mail address. Required data: username, e-mail address, and password. The Account is provided free of charge for an indefinite period. The Service User may delete the Account at any time by sending a request to contact@lcc-pinoyproducts.pl.
Order Form. Use of the Order Form begins when the Customer adds the first Product to the cart. Placing an Order occurs after the Customer completes the Order Form and clicks “Confirm purchase” on the Store’s page. Until this moment, the Customer may modify entered data following on-screen instructions. Required data include: first and last name/company name, address (street, building/unit number, postal code, city, country), e-mail address, phone number, Product(s), quantity, place & method of delivery, and payment method. For non-consumer Customers, company name and tax ID (NIP) are also required.
Purchases without registration. The Customer may place Orders without creating an Account by providing shipping and billing details in the Order Form.
Technical requirements: (1) a device with Internet access; (2) an active e-mail account; (3) an up-to-date web browser; (4) recommended minimum screen resolution: 1024×768; (5) enabled Cookies and JavaScript in the browser.
The Service User must use the Online Store in accordance with the law and good practices, respecting personal rights and intellectual property. The Service User shall provide accurate data and refrain from supplying unlawful content.

3. TERMS OF CONCLUDING A SALE AGREEMENT

A Sale Agreement between the Customer and the Seller is concluded after the Customer places an Order via the Order Form as described in Section 2.3.
Product prices shown on the Store’s pages are expressed in Polish zloty (PLN) and include taxes. The Customer is informed about the total price (including taxes), delivery costs (including transport, delivery, postal services), and any other costs before placing the Order and at the time of expressing the will to be bound by the Sale Agreement.
After an Order is placed, the Seller promptly confirms receipt and simultaneously accepts it for processing by sending an e-mail to the Customer. Upon receipt of that e-mail, the Sale Agreement is concluded.
The content of the Sale Agreement is made available to the Customer by: (1) publishing these Terms and Conditions on the Store’s website; and (2) sending the e-mail referred to above. The agreement content is additionally stored and secured in the Seller’s IT system.

4. METHODS AND TIME LIMITS FOR PAYMENT

Available payment methods:
1. Bank transfer to the Seller’s account – details provided at checkout and/or in the Order confirmation e-mail.
2. Electronic payments and payment cards – via payment operators made available in the Store at checkout (e.g., fast transfer, card, BLIK).
Payment deadline: If the Customer selects bank transfer or electronic payment, payment must be made within 3 calendar days from the date of concluding the Sale Agreement.

5. COST, METHODS AND TIME OF DELIVERY / COLLECTION

Delivery of Products is available within the territory of the Republic of Poland (international shipping only if explicitly offered at checkout).
Delivery to the Customer is chargeable unless the Sale Agreement provides otherwise. Delivery costs are indicated on the Store’s “Delivery” page and during Order placement, including at the moment the Customer expresses the will to be bound by the Sale Agreement.
Available delivery/collection methods:
1. Courier shipment,
2. Parcel locker (InPost Paczkomat) – if available for selected Products and address,
3. Personal pickup – only if explicitly offered at checkout and confirmed by the Seller.
Delivery time: up to 2 Business Days unless a shorter time is shown for a given Product. For Orders with different delivery times, the overall time equals the longest indicated but not exceeding 28 Business Days. The delivery period begins:
1. for bank transfer/electronic payment – on the day the Seller’s bank or settlement account is credited.

6. PRODUCT COMPLAINTS

The Seller is liable to the Customer for non-conformity of the Product with the contract under applicable law, including the Civil Code and the Consumer Rights Act.
The Seller must deliver Products free from defects.
A complaint may be submitted:
1. in writing to: LCC sp. z o.o., Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430, or
2. by e-mail to: contact@lcc-pinoyproducts.pl.
To expedite handling, please include: (1) a description and date of the defect; (2) photos confirming the defect/damage (if applicable); (3) contact details. This is a recommendation only and does not affect the effectiveness of complaints submitted without such information.
The Seller will respond to the Customer’s complaint without undue delay, no later than 14 calendar days from receipt. Failure to respond within that time means the complaint is deemed justified.
Where applicable, the Customer exercising statutory rights shall send the defective Product to: Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430 – at the Seller’s cost.

7. OUT-OF-COURT COMPLAINT AND REDRESS MECHANISMS

Detailed information on consumer redress mechanisms is available at local Consumer Ombudsmen, social organisations whose statutory tasks include consumer protection, the Provincial Trade Inspection Inspectorates, and at the Office of Competition and Consumer Protection (UOKiK) websites, including:
uokik.gov.pl/spory_konsumenckie.php,
uokik.gov.pl/sprawy_indywidualne.php,
uokik.gov.pl/wazne_adresy.php.
Examples of available mechanisms for a consumer:
1. Application to a permanent consumer arbitration court for dispute resolution.
2. Application to the Provincial Trade Inspection Inspectorate to initiate mediation proceedings.
3. Free assistance from a district/municipal Consumer Ombudsman or NGOs (e.g., Consumer Federation helpline 800 007 707, Association of Polish Consumers at porady@dlakonsumentow.pl).

8. RIGHT OF WITHDRAWAL (DISTANCE CONTRACTS)

A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for costs indicated in Section 8.8. To meet the deadline, it is sufficient to send a statement before its expiry. The statement may be submitted:
1. in writing to: LCC sp. z o.o., Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430, or
2. by e-mail to: contact@lcc-pinoyproducts.pl.
A model withdrawal form is provided in Section 11. Use of the form is not mandatory.
The withdrawal period begins:
1. for a sale agreement – from the day the consumer or a third party indicated by the consumer (other than the carrier) takes possession of the Product;
2. for other agreements – from the day of contract conclusion.
In the event of withdrawal, the contract is deemed not concluded.
The Seller shall promptly, no later than 14 days from receiving the consumer’s withdrawal statement, reimburse all payments received from the consumer, including delivery costs (except additional costs arising from the consumer’s choice of a delivery method other than the least expensive standard delivery offered by the Store). The Seller will use the same payment method as used by the consumer unless the consumer expressly agrees otherwise and at no cost to the consumer. The Seller may withhold reimbursement until receipt of the Product or proof of its return, whichever occurs first, unless the Seller offered to collect the Product.
The consumer must promptly, no later than 14 days from the day of withdrawal, return the Product to the Seller or hand it over to a person authorised by the Seller, unless the Seller offered to collect it. The deadline is met if the Product is sent before it expires. Return address: Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430.
The consumer is liable for any diminished value of the Product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
Costs related to withdrawal to be borne by the consumer:
1. Additional delivery costs if the consumer chose a delivery method more expensive than the least expensive standard method offered by the Store.
2. Direct cost of returning the Product.
3. For services commenced—at the consumer’s explicit request—before the withdrawal period ended, payment for the performance provided until withdrawal, calculated proportionally to the scope of performance.
Exceptions. The right of withdrawal does not apply to contracts, among others: (1) for services fully performed with the consumer’s prior express consent and acknowledgment of losing the right of withdrawal; (2) where the price depends on fluctuations in the financial market beyond the Seller’s control; (3) for non-prefabricated items made to the consumer’s specifications or clearly personalised; (4) for items liable to deteriorate rapidly or with a short shelf life; (5) for sealed items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; (6) for items which after delivery are, by their nature, inseparably mixed with other items.

9. PROVISIONS FOR ENTREPRENEURS

This Section applies exclusively to Customers/Service Users who are not consumers.
The Seller may withdraw from a Sale Agreement concluded with a non-consumer Customer within 14 calendar days of its conclusion, without stating reasons, and such withdrawal does not give rise to any claims against the Seller.
The Seller may limit available payment methods and require prepayment in whole or in part, irrespective of the method chosen by the Customer.
Upon the Seller’s release of the Product to the carrier, benefits and burdens related to the Product and the risk of accidental loss or damage pass to the non-consumer Customer. The Seller is not liable for loss, shortage, damage, or delay occurring from acceptance by the carrier until delivery to the Customer.
A non-consumer Customer shall examine the shipment in the time and manner customary for such shipments. If loss or damage occurred during transport, the Customer must perform all actions necessary to establish the carrier’s liability.
Pursuant to Article 558 § 1 of the Civil Code, the Seller’s warranty liability towards a non-consumer Customer is excluded.
For non-consumer Service Users, the Service Provider may terminate an Electronic Service agreement with immediate effect and without stating reasons by sending an appropriate statement to the Service User.
The Service Provider/Seller’s liability to a non-consumer Service User/Customer, regardless of legal basis, is limited—both in respect of a single claim and all claims in aggregate—to the amount of the price paid and delivery costs under the Sale Agreement, but not more than PLN 1,000. The Service Provider/Seller is liable only for typical, foreseeable damages at the time of contract conclusion and is not liable for lost profits.
Any disputes between the Seller/Service Provider and a non-consumer Customer/Service User shall be submitted to the court having jurisdiction over the Seller’s registered office (Warsaw, Poland).

10. FINAL PROVISIONS

Contracts concluded via the Online Store are concluded in Polish or English, depending on the interface chosen by the Customer.
Amendments to the Terms and Conditions.
1. The Service Provider reserves the right to amend these Terms and Conditions for valid reasons, i.e., changes in law, payment or delivery methods—to the extent such changes affect the execution of these Terms and Conditions.
2. For continuous agreements (e.g., Electronic Service – Account), the amended Terms bind the Service User if statutory requirements under Articles 384 and 384¹ of the Civil Code are met, i.e., the Service User has been duly notified and did not terminate the agreement within 14 days of notification. If the amendment introduces any new fees or increases existing ones, a consumer has the right to withdraw from the agreement.
3. For non-continuous agreements (e.g., Sale Agreement), amendments do not affect rights acquired by consumers prior to the effective date of the amendments; in particular they do not affect Orders already placed or concluded, performed, or executed Sale Agreements.
In matters not regulated herein, generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act of 18 July 2002 on Provision of Services by Electronic Means; for Sale Agreements concluded from 25 December 2014 with consumers—the Consumer Rights Act; and other applicable mandatory provisions.

11. MODEL WITHDRAWAL FORM (ANNEX TO THE CONSUMER RIGHTS ACT)

(complete and return this form only if you wish to withdraw from the contract)

Addressee:
LCC SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Wolska 84/86, 01-141 Warsaw, Poland, NIP 527 317 1430
lcc-pinoyproducts.pl
contact@lcc-pinoyproducts.pl

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following goods (*)/for the provision of the following service (*):
……………………………………………………………………………………….

Date of conclusion of the contract (*)/receipt (*): ………………………………….

Consumer’s name(s): …………………………………………………………………..
Consumer’s address: …………………………………………………………………….

Consumer’s signature (only if this form is notified on paper): …………………………
Date: ………………………………….

(*) Delete as appropriate.

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TERMS AND CONDITIONS OF THE ONLINE STORE LCC-PINOYPRODUCTS.PL